Offices in the UK, Hong Kong and Australia   Intravate workshops are interactive and participative and draw on the exceptional line management experience of Intravate personnel.  They utilise a proven mixture of instructional presentations, case studies, syndicate sessions and business game techniques. They are available in both an introductory format ('Awareness') and in a more detailed format for practitioners ('Skills'). Developing and understanding and appreciation amongst those in the organisation who 'need to know'.  Developing knowledge and skills in the tools and techniques for those responsible for 'managing' the process in the organisation 'Awareness Workshops' 'Skills Workshops' Intravate Training Workshops include the following 16 modules A Strategic Performance Management B Sales Performance   1. Balanced Scorecard development 1. Sales pipeline modelling & forecasting   2. Advanced Balanced Scorecard frameworks  2. Sales measurements & reporting   3. Strategic planning & forecasting. 3. Marketing & campaign tracking & reporting   4. Operation Planning & targeting 4. Customer loyalty & satisfaction metrics   C. Service Quality   D. Organisational Effectiveness   1. Service quality measurement & reporting   1. Aligning the organisation to corporate goals   2. Service Centre metrics & reporting   2. Improving teamwork & solidarity   3. Improving service productivity   3. Improving Innovativeness   4. Operations KPI’ metrics frameworks   4. Internal communications effectiveness