| 4)
Performance
Management training for major public service provider |
 |
Training
programme for training college personnel covering all
areas of balanced scorecard techniques and planning and
reporting frameworks. |
|
Programme
included guidelines on effective implementation and
organisational acceptance of change. |
|
|
| 5)
Balanced
Scorecard programme for a leading European Logistics
Management business |
|
Development
and deployment of Strategic and operational Balanced
Scorecards for 2 major Operating Divisions, including
development of reporting formats and procedures. |
|
|
|
| 6)
Change
Management Review for international healthcare business |
|
Review and
recommendations on the viability and effectiveness of a
major change management programme. |
|
Construction
change management metrics to assist in the evaluation and
subsequent deployment of the programme. |
|
|
|
| 7)
Business
Development Review for UK financial services operation |
|
Review of
business development options, evaluations and 'scoring' of
opportunities across key criteria including 'risk',
'transition issues' and 'cost/benefit' criteria. |
|
Specification
of deployment plans and change management issues. |
|
|
|
| 8)
Strategic
Performance Management training for Middle East Banking
Institution |
|
Development
and implementation of training workshop for top 50
executives in strategic planning, targeting, and
performance reporting and performance management
processes. |
|
|
|
| 9)
Change
Management Programme for leading Irish Telco |
|
Establishment
of change management and project implementation programme
for operational improvements prior to deregulation and
priviatisation. |
|
|
|
| 10)
Business
turnaround for major Australia Outsourcing operator. |
|
Full
performance review audit then complete overhaul of
strategic and operational management of the customer base
and sales process. Also revamp of the product range and
service offering. |
|
Construction
and implementation of full 'BattlePlan' change management
programme across the whole business including sales, call
centre, administration and management processes. |
|
Turnaround of
the business with operating costs down by 8%, overheads by
20%, trebling of profit n 1st year and ten fold increase
in sales in year 2. |
|
|
|
| 11)
Corporate
Servicing Strategy for major UK bank |
|
Establishing
the most cost effective blending of different customer
segments and servicing activities to a range of servicing
channel options (including electronic banking and
internet). |
|
ConTrax™
traffic modelling established an implementation plan that
improved customer service delivery, rationalised
distribution channels and delivered significant cost
savings. |
|
|
|
| 12)
Corporate
Service Centre transformation for major European Telco |
|
Transformation
of way outbound sales and inbound service contact
management were handled, including internal call centre
operations and hand-offs to Sales & field engineers. |
|
Specification
& deployment of a 2-tier balanced scorecard and
operational metrics dashboard performance planning,
measurement & reporting framework. |
|
Significant
improvements in performance including customer
satisfaction costs, call centre productivity and staff
satisfaction. |
|
|
|
| 13)
Customer
segmentation and customer metrics for retail division of
large UK Bank |
|
Customer
segmentation and data modelling for the personal customer
base for Retail Banking, including the integration of the
two original Banks' customer databases |
|
|
|
| 14)
Customer
Loyalty programme for UK Building Society |
|
Contribution
to a multi functional project team in designing and
implementing a major customer loyalty programme |
|
|
|
| 15)
Sales
Management process for leading European outsourcing
operation |
|
Full audit of
existing sales management processes, including leas
management, metrics and reporting. |
|
Construction
and deployment of new lead management / sales process,
pipeline management model and sales reporting framework |
|
|
|
| 16)
Sales
performance framework for leasing international vehicle
distributor |
|
Development
of a lead management and repurchase management metrics
structure and KPI reporting framework |
|
Establishment
of an order tracking, pipeline management and reporting
system, including a reporting and forecasting model. |
|
|
|
| 17)
Direct
Channel development for major Non-European Telco |
|
The
specification and delivery of a full Direct Channel
capability, in the context of a full distribution channel
strategy, for a major southern hemisphere
telecommunications company. |
|
|
|
| 18)
Retail
Sales for Leading Irish Bank |
|
Development
of a Retail Sales Strategy and implementation plan
including roles, process, measures and transition plan. |
|
|
|
| 19)
New
market entry into the UK for a non-European Drinks
manufacturer |
|
Review of a
customer appeal, distribution opportunities and sales
forecasts for a new premium lager. |
|
Development
and deployment of test market plan in the UK market,
including test targets and measures |
|
|
|
| 20)
Sales
management improvement for Major Telco Residential Call
Centre |
|
Intravate
ConTrax™ traffic modelling programme delivered
substantial improvements in the customer contact
effectiveness and order flow management for a high traffic
Residential Call Centre |
|
|
| 21)
Sales
Development for large Irish Bank |
|
Review and
recommendations of a Retail Sales Strategy and
implementation plan for retail financial services |
|
Programme
included full specification of all key sales processes and
construction of a distributed sales infrastructure |
|
|
| 22)
Direct
marketing test market for Irish Bank |
|
Specification
of improved direct marketing strategy and planning,
including specification of database structure, selection
routines and campaign targeting, measures and reporting. |
|
Test market
designed and deployed sucessfully |
|
|
| 23)
Direct
sales review for well known Insurance Company |
|
Rapid Review
of routes to market to capture business in the UK direct
sales Insurance market |
|
|
