Offices in the UK, Hong Kong and Australia   Rapid, powerful, cost effective insights into critical performance areas, highlighting key areas of underperformance and, if required, quantifying the performance impact of addressing underperforming areas. 'Do it yourself' self completion surveys supported by Intravate self completion and appraisal guidelines. These can be further complimented by Intravate analysis of the results for an additional fee. A short sharp yet intensive audit. This programme consists of selective key executive interviews, internal information reviews and questionnaire surveys amongst a wide range of staff. A full ‘drains up’ audit but still normally achievable over a 2 to 3 week period. This comprises of a series of workshops, a review of internal, marketplace & competitive information, interviews and quantifiable questionnaire surveys.     DIY Snapshot A to Z The Intravate Insights range covers the following areas A Strategic Performance ‘Insights’ B Sales Performance ‘Insights’ 1. Full Business Performance Review 1. Sales Effectiveness 2. Strategic management effectiveness  2. Marketing & campaign effectiveness 3. Planning & targeting framework 3. Sales forces & call centre performance 4. Performance reporting 4. Multi sales channel economics 5. Change management effectiveness 5. Sales & Customer metrics & reporting C. Service Quality ‘Insights’ D. Organisational Effectiveness ‘Insights’ 1. Service quality performance 1. Internal alignment & solidarity  2. Service productivity 2. Responsiveness & flexibility 3. Service centre performance 3. Innovativeness  4. Multi service channel economics 4. Internal communications effectiveness  5. Quality & productivity measures 5. Organisational metrics The Intravate ‘Insights’ Audit range can audit the full breadth and depth of your business or organisations performance. Alternatively, it may be more appropriate to focus on one or more areas of specific concern, which can be selected from the above list of ‘Insights’ modules. Insights Programme Content Intravate Insight Audit Services DIY  Snapshot A to Z Questionaire Surveys Instruction Guides     Internal interviews   Information analysis   Internal workshops   Quantified report Tailored appraisal Extra Indicative Benchmarks    Extra Impact analysis     Extra         Indicative Intravate days 0 3 to 10 8 to 15 Indicative days for Extra 1 2 to 3 6 to 10       Visit the DIY samples section of the Intravate Self Service Centre and complete one of our onscreen DIY Health Check samples