Offices in the UK, Hong Kong and Australia

 

 

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A wealth of knowledge and practical experience to deliver rapid performance insights, pragmatic solutions, effective deployment and excellent knowledge transfer and training. Intravate "Resultants" are from successful line management backgrounds with proven international leadership track records. Intravate can deliver 'end-to-end' programmes or assist organisations by focusing on 'performance insight' audits or training programmes.

 
 

 

©Intravate 2005


Balanced Scorecards. Strategic Performance and balanced scorecard frameworks to align the organisation to critical goals and priorities. Audits of existing planning & reporting effectiveness. Construction of planning, targeting & reporting frameworks linking strategic scorecards and operational metrics to team goals.

Service Quality. Audits of service quality and service channel effectiveness. Development programmes improving service quality, productivity levels and multi channel economics. Strengthened service centre performance. Construction of service metrics, standards and reporting frameworks.

Sales Delivery. Audits of sales and sales channel effectiveness. Improvement programmes delivering strengthened lead management, sales levels, sales channels economics, and sales productivity. Construction of sales key performance indicators (KPI’s), targets and reporting frameworks.